Shipping, Policies + FAQ

Below is some information about shipping, shop policies and answers to frequently asked questions. If you can't find what you're looking for, please let us know!

Shop Policies

If you have concerns relating to any of the following, please get in touch and we'll do our best to help out!

  • Exchanges can be made, as long as we haven't packed your order yet.

  • We do not accept returns or cancellations.

  • Sando + Friends is not responsible for taxes, fees, delays, damage or loss due to postal service or customs.

  • Untracked orders cannot be replaced or refunded if lost in the mail.* This shipping method is not recommended, however, we offer untracked shipping for sticker and paper items as a more affordable option for our local and worldwide friends.

* Untracked orders sent between 1 October 2023 and 29 February 2024 are eligible for replacement or refund if received damaged. We have upgraded our letter mail packaging and apologise for any inconvenience! <3


Shipping within Australia

For free tracked shipping on Australian orders over AU$75, use the code AUSFRIEND at checkout.

All orders are shipped from Sydney AU, via Australia Post or Sendle. These may take approx. 2-7 days to deliver, depending on your location. 

The following shipping options will be available depending on the items in your cart:

✉️ Stamped Mail - Untracked
Stickers and paper items only. Items will be sent in a stamped rigid envelope via normal letter mail. Please be aware this shipping method cannot be refunded or replaced if lost in the mail.

📦 Standard Parcel - Tracked
Highly recommended! Comes with a freebie of two!

 

International Shipping

For free tracked shipping on International orders over AU$100, use the code INTLFRIEND at checkout.

Orders outside Australia take approx. 9-25+ days to deliver, depending on your location and shipping method.

All orders are shipped from Sydney AU, via Australia Post. To check for disruptions or restrictions to your country, go to: auspost.com.au/service-updates

The following shipping options will be available depending on the items in your cart:

✉️ Stamped Mail - Untracked
Stickers and paper items only. Items will be sent in a stamped rigid envelope via normal letter mail. Please be aware this shipping method cannot be replaced or refunded if lost in the mail.

📦 Standard Parcel - Tracked
Highly recommended! Comes with a freebie or two! Please note that customers are responsible for any customs and import taxes that may apply.

FAQ

  • It takes approx. 1-3 days for us to receive, make and dispatch an order. We carefully pack and personalise each order to make sure you have the best possible experience! And let's not forget Latte's stamp of approval on every envelope and box! ฅ/ᐠ. ̫ .ᐟ\ฅ

    The time it takes for your order to get to you after being given to the post office will depend on your location and shipping method.

  • Yes! I understand that tracked shipping can be expensive, so I’ve got these codes for you to use.

    Australian orders over AU$75 - code: AUSFRIEND

    International orders over AU$100 - code: INTLFRIEND

  • We care a lot about the environment! It's impossible to be 100% eco and waste-free, but we think we've chosen the right balance of cost, eco and quality. It's an ongoing aim to upgrade our materials, to be closer to eco and higher quality.

    To minimise waste, we have less packaging and more focus on the item. Our packaging consists mostly of paper-based materials that may be recycled, recyclable, compostable or reusable. Instead of plastic, most items are wrapped in tissue paper and sealed with washi tape, when needed.

    More about sustainability can be found here.

  • Thank you for your interest! We are always open to hearing your ideas. Please contact us if you’d like to request a custom/personalised design or commission.