FAQ

Below are some answers to frequently asked questions and policies. If you can't find what you're looking for, please let me know!

 

Domestic Shipping

Orders within Australia take approx. 2-7 days to deliver, depending on your location and delays due to COVID-19. Please choose correctly out of the following options I have available:

🐌✉️ Small Letter (Untracked) - $1.50
For flat items only, eg. sticker sheets, washi samples or a memo pad. Items will be sent in a paper envelope via normal letter mail. 

🐌✉️ Large Letter (Untracked) - $2.50
For thicker items, eg. if your order contains washi tape or a notepad. Items will be sent in a paper envelope via normal letter mail. 

🦅📦 Standard Parcel (Tracked) - $8.00
Highly recommended! Especially if you have multiple washi tapes, notepads, or a bundle order.
Items will be sent in a hand-decorated box.

All orders are shipped from Sydney AU, via Australia Post or Sendle.

 

International Shipping

Orders outside Australia take approx. 9-25+ days to deliver, depending on your location, shipping method and delays due to COVID-19.

At the moment, we only send to Asia, Oceania, US and Canada. If you can't find your location in our shipping options, let me know!

Please choose correctly out of the following options I have available:

🐌 ✉️ Letter (Untracked)
For flat items only, eg. sticker sheets, washi samples or no more than TWO memo pads. Items will be sent in a paper envelope via normal letter mail.


🦅📦 Standard Parcel (Tracked)
Highly recommended! You must choose this if you have a bulky order (eg. contains washi tape/notepads or has multiple memo pads, etc). Items will be sent in a hand-decorated box for high protection.

All orders are shipped from Sydney AU, via Australia Post.

To check for disruptions or restrictions to your country, please go to: auspost.com.au/service-updates/international-service-updates

Note: Buyers are responsible for any customs and import taxes that may apply. Sando + Friends is not responsible for delays due to postal service or customs.

 

Processing

It takes approx. 1-3 days for me to receive, make and dispatch an order. I carefully pack and personalise each order to make sure you have the best possible experience! And let's not forget Latte's stamp of approval on every envelope and box! ฅ/ᐠ. ̫ .ᐟ\ฅ

 

Handmade Items

I aim to make memo pads and notepads well in advance so that I have them ready to send to you straight away. But in the unlikely event that stock levels are very low, some handmade items may be made to order and take little longer to be shipped - maybe 2 to 3 days extra. This is unlikely but please contact me if this is a concern or you plan on ordering an larger amount. I'll be more than happy to let you know how much stock I currently have!

 

Materials + Packaging

I care a lot about the environment and have spent a long time thinking about how to maintain a balance between manufacturing costs and environmentally conscious materials. I also really like the experience and aesthetic of stationery and packaging, and don't want to cut away at quality! It's impossible to be 100% eco and waste-free, but I think I've chosen the right balance of cost, eco and quality. I aim to upgrade my materials, in the future, to be closer to eco and higher quality.

To minimise waste, my packaging consists only of paper-based materials that may be recycled, recyclable, compostable or reusable. Instead of plastic, items are usually wrapped in tissue paper and sealed with washi tape, when needed.

Eco Badges

 

Gift Wrapping, Messages + Personalisation

While I don’t offer special gift wrapping, all orders come neatly wrapped in tissue paper.

If you’re sending straight to your friend’s address as a present, I can leave a handwritten message for them, on my usual thank you card or inside the box lid (only tracked orders come in a box). To do this, add a note when placing your order with your message.

I also like to decorate shipping envelopes and boxes with a drawing or two. I can theme these drawings around birthdays, inside jokes, memes, etc. Just let me know your idea in your order notes!

 

Custom Orders + Commissions

Thank you for your interest! Please send me an email if you’d like to request a custom order, designs or commission. Whatever your ideas, let me know and I’ll see if I can help! (email: sandoandfriends@gmail.com)

 

Refunds + Cancellations

I gladly accept cancellation within 5 hours of purchase.

 

Returns + Exchanges

I don’t accept returns or exchanges, but if there is an issue with your order, please contact me.